Privacy Policy for Pegnumi Contracting Ltd

Effective Date: 01/11/2024

1. Information We Collect

We may collect and process the following types of personal data:

• Contact Information: Name, email address, telephone number, and postal address when you contact us or use our services.
• Service Information: Details of services you request or receive from us, including job reports and invoices.
• Payment Information: Financial data such as credit/debit card details or bank information when you make payments (processed through a secure third-party provider).
• Technical Data: IP address, browser type, time zone setting, and other technology on the devices you use to access our website.
• Usage Data: Information about how you use our website, products, and services.

2. How We Use Your Information

We use your personal data for the following purposes:

• To Provide Services: To process and manage your requests for home repair services.
• To Communicate: To contact you with updates, invoices, job reports, and to respond to your enquiries.
• To Improve Our Services: To analyse and monitor the usage of our website and services to enhance user experience.
• Compliance: To comply with legal obligations and regulatory requirements.

3. Legal Basis for Processing Your Information

We will only use your personal data when the law allows us to. The legal bases for processing your personal data include:

• Your consent.
• Performance of a contract with you.
• Compliance with a legal obligation.
• Our legitimate interests (e.g., improving our services) provided your interests and fundamental rights do not override those interests.

4. Sharing Your Information

We may share your personal data with:

• Service Providers: Third parties who assist us in providing our services (e.g., payment processors, IT services).
• Legal Authorities: When required by law, regulatory authorities, or to protect our rights, privacy, safety, or property, or that of our clients.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, use, alteration, or disclosure. However, please be aware that no method of transmission over the internet or method of electronic storage is 100% secure.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Rights

You have certain rights regarding your personal data, including:

• The right to access your personal data.
• The right to rectify inaccurate data.
• The right to request the deletion of your personal data.
• The right to restrict processing of your personal data.
• The right to data portability.
• The right to withdraw consent at any time, where we rely on consent to process your personal data.
• To exercise these rights, please contact us using the contact details below.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: